Delivery & returns

Delivery

We deliver across UK mainland. Local Liverpool postcodes are delivered by us at a flat fee, free over a threshold shown in your basket. Everywhere else is sent by courier, priced by the weight of your order — you always see the exact fee before you pay.

Frozen items

Frozen food is packed with ice and delivered on selected days only, or collected from the shop. Your basket tells you which days apply before you check out. Please freeze frozen items as soon as they arrive, and do not refreeze anything that has fully thawed.

Click & collect

Collection is free. Choose a slot at checkout and bring your order reference. Slots are limited so we can pack your order properly.

Cancellations and returns

You can cancel an order before it is packed by contacting us with your order reference — we will refund it in full.

Perishable goods are exempt from the 14-day cooling-off period under the Consumer Contracts Regulations 2013. This covers fresh and frozen food and anything else liable to deteriorate quickly. It does not affect your legal rights if something arrives damaged, spoiled, or not as described.

If anything is wrong with your order, tell us within 24 hours of receiving it and we will put it right.